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Placing an Order
We make it easy for you to get the parts you need in order to keep your appliances running smoothly.
We offer a number of methods by which you can place your order:
- Online Ordering (Authorized Servicers Only): Factory Certified Service Representatives can order through our website by
signing in to their account. Online ordering is exclusively reserved for Authorized Servicers.
- Phone: Call us toll-free at1.866.755.6966 or 905.532.9431 (GTAH)
- Email: Send your order to orderdesk@concordparts.ca
- Contactless Curbside Pick-Up: Available at our location by appointment.
Returns
In the event that a part needs to be returned, a return authorization form must be completed (see
below). Please complete the form and fax it to us at 905.532.9467 or include it with your part
return.
Limited Twelve Year Sealed System Warranty
For twelve years from the date of original installation, Sub-Zero will repair or replace the
following parts that prove to be defective in materials or workmanship: compressor, condenser,
evaporator, drier and all connecting tubing. If the owner uses Sub-Zero factory certified service,
the service provider will repair or replace these parts with the owner paying for all other costs,
including labor. If the owner uses non-certified service, the owner must contact Sub-Zero Inc. to
receive repaired or replacement parts. Sub-Zero will not reimburse the owner for parts purchased.
TSSA Regulations
In keeping with TSSA regulations, Concord Parts Distribution Inc., will sell parts for gas fueled
appliances only to an individual in possession of a Valid Ontario Certificate of Qualification,
issued by TSSA, which must be shown at time of purchase.
