Need Service? 905.532.9431 OR 1.866.755.6966 OR Order Online

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Placing an Order

We make it easy for you to get the parts you need in order to keep your appliances running smoothly. We offer a number of methods by which you can place your order:

  • Factory certified service reps can order through our website by signing in to their online account with our parts ordering system.
  • Call us toll free at 1.866.755.6966 or 905.532.9431 for the GTAH.
  • Email us at
  • We offer contactless curbside pick-up


In the event that a part needs to be returned, a return authorization form must be completed (see below). Please complete the form and fax it to us at 905.532.9467 or include it with your part return.

Limited Twelve Year Sealed System Warranty

For twelve years from the date of original installation, Sub-Zero will repair or replace the following parts that prove to be defective in materials or workmanship: compressor, condenser, evaporator, drier and all connecting tubing. If the owner uses Sub-Zero factory certified service, the service provider will repair or replace these parts with the owner paying for all other costs, including labor. If the owner uses non-certified service, the owner must contact Sub-Zero Inc. to receive repaired or replacement parts. Sub-Zero will not reimburse the owner for parts purchased.

TSSA Regulations

In keeping with TSSA regulations, Concord Parts Distribution Inc., will sell parts for gas fueled appliances only to an individual in possession of a Valid Ontario Certificate of Qualification, issued by TSSA, which must be shown at time of purchase.